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Assertive Communication for Introverts

Learn proven and practical steps to help increase confidence in expressing your ideas and innovations within social settings and meetings.

Being an assertive communicator does not always come naturally, especially for introverted personalities. In this course you'll learn how to identify stress, social and belief barriers to assertive communication within a nursing context. You will gain a better understanding of your own barriers and how to gain confidence by using effective communication. Assertive communication is an integral skill for nurses and enables us to cope with the increasing demands and stress of our work while advocating for our patients and communicating effectively with others.

According to the Nurses and Midwife Support Organization (2016), here are tips to improve your assertive communication skills:

  • know what you want to say – use “I” statements
  • respect the opinions of others (even if you don’t agree)
  • get to the point and keep it simple
  • choose the right moment to assert yourself
  • be confident, not arrogant
  • be firm but polite
  • don’t be aggressive or raise your voice
  • speak in a neutral tone
  • actively listen to what people have to say
  • ask people to listen – you have something important to say
  • ask questions to understand views that differ to yours
  • know your limits and boundaries – what you will and won’t accept, and
  • look for areas of compromise – win-win is a good outcome.

Take control over your life and learn to be more assertive. In this course we walk learners through strategic steps and exercises in order to become more productive at sharing their knowledge and ideas.


Your Instructor


Dr. Melissa Knight, PHD, RN, MSN, CNE
Dr. Melissa Knight, PHD, RN, MSN, CNE

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

This course is not open for enrollment.