Assertive Communication for Introverts
Learn proven and practical steps to help increase confidence in expressing your ideas and innovations within social settings and meetings.
Being an assertive communicator does not always come naturally, especially for introverted personalities. In this course you'll learn how to identify stress, social and belief barriers to assertive communication within a nursing context. You will gain a better understanding of your own barriers and how to gain confidence by using effective communication. Assertive communication is an integral skill for nurses and enables us to cope with the increasing demands and stress of our work while advocating for our patients and communicating effectively with others.
According to the Nurses and Midwife Support Organization (2016), here are tips to improve your assertive communication skills:
- know what you want to say – use “I” statements
- respect the opinions of others (even if you don’t agree)
- get to the point and keep it simple
- choose the right moment to assert yourself
- be confident, not arrogant
- be firm but polite
- don’t be aggressive or raise your voice
- speak in a neutral tone
- actively listen to what people have to say
- ask people to listen – you have something important to say
- ask questions to understand views that differ to yours
- know your limits and boundaries – what you will and won’t accept, and
- look for areas of compromise – win-win is a good outcome.
Take control over your life and learn to be more assertive. In this course we walk learners through strategic steps and exercises in order to become more productive at sharing their knowledge and ideas.